When services go down,
every second counts.
I-DE-A gives the organizations people depend on — utilities, telecoms, municipalities, emergency services, healthcare, and campuses — one platform to rapidly assemble crews, broadcast to the people who need to know, map what's happening, and analyze performance. From the first alert to full resolution.
From alert to restored — in one platform.
Three steps. No binders, no phone tag, no guesswork.
Disruption detected
An outage or service failure hits. The supervisor on site sizes up the job and calls in who and what they need — and your control room operator opens I-DE-A to launch the callout, one screen for everything that follows.
Crew assembled, customers notified
I-DE-A calls qualified staff in order, sends job details automatically so workers can decide without calling back, and broadcasts updates to customers — all at the same time.
Restored and documented
Service is restored. Every call, timestamp, and response is logged automatically — ready for reporting, union review, or regulatory compliance in seconds.
- ✕Control room operators hand-dial 20–30 person lists per skill, reading from binders with sticky-note position markers
- ✕Every call is a negotiation — workers need to know the job type, duration, and location before deciding, turning a 10-second yes/no into a 3-minute conversation
- ✕Customers flood your call centre because they can't find any information about what's happening or when it'll be fixed
- ✕Handwritten logs and Excel sheets create liability the moment a union member disputes their call-down position
- ✕No geographic picture of which zones are hit, which have been notified, or how quickly you're restoring
One platform. Five tools. Zero guesswork.
From utilities and telecoms to emergency services, healthcare, and campuses — everything your team needs to respond faster, communicate clearly, and prove it afterward.
Crew Builder
Automated callouts reach qualified staff based on skills and availability. Fill shifts in minutes, not hours.
ExploreBroadcast
Reach customers on IVR, SMS, and social — simultaneously — from one screen, with built-in message templates.
ExploreOutage Map
GIS-powered map with heat maps, weather layers, and CAP-CP alerts. Shareable public map for customers.
ExploreInsights & Reports
Live dashboards and export-ready opportunity hours reports. Complete audit trail for every event.
ExploreAI Analytics
Ask your operations data anything in plain English. Powered by Claude — skill gap analysis, coverage trends, and more in seconds.
ExplorePut the binder down. Your crew assembles itself.
I-DE-A replaces the call list, the sticky notes, and the 45-minute manual process with automated callouts that reach the right staff — in the right order — in minutes. Your control room watches it happen in real time instead of driving it.
- ✓Automated calls work through each skill list in order — no dialing, no binder-flipping required
- ✓Job details included in every notification — type of work, estimated duration, and location — so workers can make an informed decision without calling back
- ✓Tracks Training, MTO, Rest Timeout, Sick Leave, and Vacation — availability is always current
- ✓Real-time dashboard shows accepted, declined, and no-response as they happen
- ✓Every call timestamped to the second — the sticky note becomes a tamper-proof log
- ✓Multi-skill events run simultaneously — assemble Electricians, PCT, and Controllers at the same time
| Employee | Skills | Contacted | Response |
|---|---|---|---|
| T. Morrison | Foreman · Class A | 8:14 PM | Accepted |
| R. Campbell | Electrician · PCT 6 | 8:16 PM | Accepted |
| S. Lefebvre | Lineman · Class B | 8:18 PM | Accepted |
| D. Patel | Controller · Class A | Now | Calling… |
| A. Kowalski | Electrician, PCT 6 4YR | 8:20 PM | Declined |
Keep customers informed. Reduce inbound calls.
Proactive customer communication is the fastest way to cut call centre volume. I-DE-A lets you publish updates across every channel — from the same screen you use to manage your crew.
- ✓Reach customers via IVR, SMS, social media, and more — simultaneously
- ✓Push outage and service alerts straight to your community through your Motorola Solutions AppArmor safety app
- ✓Message templates ensure every update includes ETR, cause, and next steps
- ✓No more logging into multiple platforms — publish everywhere in one click
- ✓Schedule follow-up updates automatically as restoration progresses
- ✓Track message delivery, reach, and voicemail rates in real time
See every outage. Geographically, in real time.
I-DE-A's GIS-powered outage map gives your operations center a live geographic picture of every active disruption — with weather overlays, heat maps, and CAP-CP emergency alerts built in. Share a public map so customers can see outage status themselves.
- ✓Real-time map of active outages with heat map and pin layers
- ✓Filter by broadcast status — instantly see who's been notified and who hasn't
- ✓Weather radar and CAP-CP emergency alert overlays for storm response
- ✓Shareable public map so customers can check outage status themselves
- ✓Export outage data as GeoJSON, KML, or via WFS endpoint for GIS integration
- ✓Customer Roster overlay shows exactly which customers are in the affected zone
| Transformer | Customers | Started | Broadcast |
|---|---|---|---|
| Zone 4B – Main St | 2,340 | 8:02 PM | ✓ Sent |
| Zone 7A – Elm Rd | 418 | 8:31 PM | ⚠ Not sent |
Full visibility. Instant reporting. Zero disputes.
Whether you need a live snapshot during an active event or a detailed Opportunity Hours Report for a union review, I-DE-A gives you the data in seconds — not hours.
- ✓Live dashboard: Crew Builder stats, Broadcast results, and Event Log in one view
- ✓Opportunity Hours Report shows hours offered, jobs called, accepted, and tracked time per employee
- ✓Filter by employee, skill, or team — export to CSV in one click
- ✓View responses: accepted, rejected, and no-response counts per event
- ✓Logs & History tab captures the full call-down record for every crew job
| Employee | Hours Offered | Jobs Called | Accepted | Responses |
|---|---|---|---|---|
| T. Morrison | 24,427 | 17 | 11 | 11 Acc0 Rej11 NR |
| R. Campbell | 24,404 | 17 | 11 | 11 Acc2 Rej4 NR |
| S. Lefebvre | 24,288 | 17 | 2 | 2 Acc1 Rej17 NR |
| D. Patel | 24,403 | 16 | 2 | 2 Acc3 Rej11 NR |
| A. Kowalski | 24,397 | 15 | 0 | 0 Acc1 Rej15 NR |
Ask your operations data anything.
I-DE-A's AI Analytics feature — built on Claude — lets your team query crew, broadcast, and outage data in plain English. No SQL. No analyst. Just answers.
- ✓One-click Quick Reports: 30-Day Coverage Summary, Skill Gap Analysis, Job Volume Trends
- ✓Ask natural-language questions like "Which skills are most in demand this month?"
- ✓Analyze Crew Builder, Broadcasts, and Outage Map data from a single interface
- ✓Spot understaffed skills before they become a problem during a major event
The single source of truth your collective agreement requires.
When a union grieves an overtime callout, the outcome depends entirely on your records. I-DE-A captures every detail your collective agreement mandates — automatically, in real time, with no room for dispute.
- ✓Exact timestamp of every call attempt, accurate to the second
- ✓Duration of each call and whether the employee actually answered
- ✓Response logged as Accepted, Declined, or No Response — immutable
- ✓Call-down order tracked against seniority and rotation rules
- ✓Export a complete, tamper-proof record for any event in seconds
| Employee | Job | Called At | Duration | Response |
|---|---|---|---|---|
| T. Morrison | Electricians Needed | 2026-05-14 20:14:08 | 1m 23s | Accepted |
| R. Campbell | Electricians Needed | 2026-05-14 20:16:31 | 0m 47s | Accepted |
| D. Patel | Electricians Needed | 2026-05-14 20:18:02 | 0m 12s | Declined |
| S. Lefebvre | Electricians Needed | 2026-05-14 20:19:45 | No answer | No Response |
| A. Kowalski | Electricians Needed | 2026-05-14 20:21:19 | No answer | No Response |
See I-DE-A in action.
Book a 30-minute demo and we'll walk you through exactly how I-DE-A works for your operation — from first alert to final report.
Book a Demo →