Insights
June 8, 2020 2021-04-22 16:50Insights
Take the guesswork out of call activity
- See how your call campaigns are performing in the moment with intuitive dashboards, then pull active reports to spot trends over time.
See your crew assemble in real-time
- Once you’ve started to assemble a crew you can easily see who’s been called and how many crew members are on their way.
Measure your team’s responsiveness
- Understand how many times team members have been contacted and whether they’ve accepted or refused after-hours work.
Easily check in on active call campaigns
- Once your control room operators and frontline supervisors have started to call in qualified, available staff they can easily see who’s been contacted along with their responses. I-DE-A’s reporting dashboards give your team a snapshot of how many staff have been contacted, who’s on their way and how many spots still need to be filled.
Resolve overtime grievances faster
- It can be a challenge to pull together accurate, detailed reports when a team member feels like they’ve missed out on an overtime opportunity — especially when your team is logging call activity in Excel or with handwritten notes. I-DE-A’s built-in reporting capabilities can give you a detailed outline of who was called, when, and their response in just a few clicks.
Measure your call campaign performance
- After a service disruption, it can be a challenge to know if your communications efforts worked — without the right data. With I-DE-A’s call campaign dashboard you can quickly spot how many customers you were able to reach during your last disruption and how many of them engaged with your message.
WHO ARE WE
I-DE-A is a company proudly based out of Waterloo, Ontario in Canada.
We service all areas of Canada and the United States of America.
contact us
Phone : + 1 226-336-4332
Email : info@i-de-a.ca
